Once upon a time, in a land far, far away, lived a time when excellent service was the hallmark of a luxurious experience, one that was desired by people and delivered by the best companies. Today, it is an aspect of the service sector that customers expect. Companies in the

Hotels must protect their owners’ investment and cash flows while protecting the team from the virus and ensuring that they are effectively prepared, supported and trained to work in a new environment as hospitality experts. All management teams must establish an action plan to ensure the safe opening of the

At first glance, Lima seems to stretch endlessly from the ocean to the hills, a sprawling metropolis that looks nothing like tourist images of brightly clad Andean villagers posing with their flames in front of mountain peaks. But a closer look shows that this massive city, home to nearly a